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Effective as of November 15th, 2022
This Payment Policy (the “Policy”) constitutes an integral part of our Site’s Terms and Conditions and is subject to the provisions thereof. In the event of any conflict between the Policy and other Website documents, the provisions of the Policy shall prevail.
This Policy outlines how the payments for our Services should be made and describes the existing refund procedures.
1. PAYMENT TERMS
Pricing. The pricing for our Services is based on a bidding model. Once you place an Order, you will see bids from our writers. The final price will be the amount of the bid accepted by you and the price of any selected additional services if applicable.
Payment methods. To use our Services, you must provide one or more valid payment methods. You hereby authorize us to charge your payment method for the Services and any other amounts owed under the Terms.
If the payment was not successfully settled and you do not cancel your Order, we may suspend your access to the Services until we have successfully charged a valid payment method.
For some payment methods, the issuer may charge you certain fees, such as currency exchange fees or online payment processing fees. Local tax charges may vary depending on the payment method used and may be added to the price for our Services, if applicable. Please note that if you live on the territory of the European Union and paid VAT in the process of the payment transaction, you do not receive it back in case of a refund. VAT is non-refundable. Check with your issuer for details, as you are solely responsible for payment of all such fees, commissions or taxes, etc.
Payment process. Placing an Order on the Site is free. When placing an Order, you agree to buy the Product. Therefore, you must deposit funds after you accept the bid of a writer. You can also add money to your Account Balance at any time to use them for new Orders. You shall release the agreed fee on completion and delivery of the Services and once the Product is accepted by you; either in installments or in one lump sum, based on the terms thereof.
After the final Product is uploaded (100% completion is stated in your Order) you have 3 days to send us any complaints or revision requests. At the end of this period we will email you to remind about the payment for the Services performed. Please, review the Product carefully before releasing the full amount of money reserved for the Order. In case we have not received any complaints, the money reserved for the Order will be automatically released to the writer on the 4th day. Once the full amount is released, it is deemed that the Product is complete and is to your satisfaction; therefore, no refund will be possible.
You are entitled to request a withdrawal of funds from your Account Balance during the 6 month’s period from the day when the funds were deposited to the Account Balance. Upon the expiration of the mentioned period, we reserve the right to withdraw the funds from your Account Balance to cover the operation costs. We will email you a respective withdrawal notification beforehand.
2. REFUNDS AND MONEY-BACK GUARANTEE
You are entitled to request a reversal of your payment transaction (“Refund”) if you believe that the Product was accomplished below the standards and requirements in your Order Form or in our Terms. Any Refund is given at our discretion according to the quality assurance procedure specified herein.
Please consider the option of revision of your Order before requesting a Refund. To see the full information about Order revision terms, please check section Order Process of the Terms and Conditions.
If you are not satisfied with the Product and/or Order Revision did not result in the desired Product, and / or Order Revision is not an option for you - you are entitled to request a Refund during the Refund Period while the Order is in progress. The Refund Period begins immediately after the deadline to provide the Product expires and elapses after 72 hours. The relevant countdown is made by our system, upon the expiration of the Refund Period no Refund is possible.
Quality-based Refund requests are reviewed by our Support Team and processed within 3-5 business days after the request was received.
The Refund will be provided either to your Account Balance or to your payment method used for the payment transaction.
It is not possible to Refund any amount from your Bonus Balance.
Money-Back Guarantee. This Money-Back Guarantee describes how to request a Refund and cases when full, partial or no Refund is provided. Please note that partial Refunds are issued as an exception, depending on the situation described below.
Providing a detailed list of violations (the “LOV”) is an obligatory requirement and an important part of a Refund request process. The LOV is a document with a list of issues reflecting in detail all, and any discrepancies between the standards and requirements set out in your Order Form or provided for in our Terms, and the actual Product, which you refer to as the basis for your Refund request. Specific provisions may apply to the LOV on a case-by-case basis (i.e., plagiarism), therefore please make sure to match the specific requirements.
1. 100% of your payment is subject to Refund in the following cases:
1.1. If you decided to cancel the Order before a writer was assigned to it or 15 minutes after you created the Order.
1.2. If you accidentally paid twice for the same Order - the Refund of the second payment will be provided upon your confirmation. Please note that if you place two identical Orders and pay for both, we will assume that you need both Orders to be completed and start working on them. Therefore, if any of the Orders is paid by mistake, please, make sure you contact us immediately to clarify the situation.
1.3. If the Product was provided after the set deadline and was not downloaded by you.
1.4. If the Product does not align with the initial instructions from the Order Form (subject to inspection of your LOV by our Support Team). Initial instructions, in this context, are the one that were listed by you while placing the Order before the writer started working on it.
1.5 If the level of plagiarism exceeded 10%. To invoke this rule you shall submit the extended and full version of the report from the plagiarism detection service (including but not limited to Turnitin, SafeAssign, WriteCheck). Please note that we do not and cannot guarantee that any Services will be plagiarism-free. We do not take any responsibility for plagiarism found in part provided by you. Materials that are not a part of our Service and/or Product are not being checked for plagiarism.
Please note that if a 100% Refund is granted, you are not allowed to use the Product and all rights granted to you under the Product License are deemed terminated.
2. No Refund is Possible in the following cases:
2.1. Your Order status is displayed as “finished”.
2.2. If you simply state that you are not satisfied with the Order and do not provide LOV to support your Refund request. The quality complaint is considered invalid without reasonable and detailed proof, and should you fail to provide such proof; we cannot investigate your complaint.
2.3. If there were technical or other issues on your end that prevented you from downloading the Product.
2.4. If you don’t provide a valid proof of plagiarism as described above (see point 1.5.).
2.5. If the Order delivery date was missed because you provided insufficient materials or we could not contact you via the provided means of communication.
2.6. If the email address assigned to your account on our Website is invalid. When you request a Refund we are contacting you via email. If we cannot reach you, we cannot proceed with your request.
2.7. If the deadline placed in the Order Form differs from the one that was actually required.
2.8. If the Order deadline was missed, but you have downloaded the Product and submitted a Refund request referring to lateness only after it has been downloaded.
2.9. Any VASes are non-refundable and inseparable from the initial Product and Service. The only exceptions are “Progressive delivery”, “1-page abstract”, or “Essay outline” if they were not provided to the customer in addition to the Product.
2.10. In cases when no Refund is possible, we reserve the right to issue a Refund on the Bonus Balance upon the decision of the Support Team.
3. As a general rule, we do not offer Partial Refunds. However, an exception can be made depending on the situation and the provided LOV.
3.1. Partial Refund of up to 70% can be provided if you cancel the Order when less than half of the deadline has passed.
3.2. Partial Refund of up to 50% can be provided if you cancel the Order when more than half of the deadline has passed.
Rules of the Partial Refund, mentioned in points 3.1. and 3.2. apply only if the Product has not been delivered. A LOV will be required for all cases where the Product has already been provided. The case will be checked by our Support Team and the amount of compensation will depend on the % of the work that the writer managed to complete by that time. Please also note that in case of Order cancellation, you cannot use any developments that have been provided prior to cancellation, and all copyrights are retained by us.
3.3. Partial Refund of up to 30% can be provided if the Order deadline was missed, but you will still use the Product or some of its parts.
3.4. Partial Refund of up to 50% can be provided if the Product was not written up to your standards but you will still use the Product or some of its parts. To proceed with this cause, our Support Team will need to check the LOV. The case will be checked within 3-5 business days.
3. 3. CHARGEBACKS
A chargeback (dispute) is a procedure of challenging a transaction initiated by the issuer on, following payment amount withdrawal and returned to the cardholder. This procedure is initiated by the (bank) issuer and performed by the acquirer, and not by us.
If you initiate a chargeback request and a 100% refund is granted, you are not allowed to use the Product and our Services, and all rights granted to you under the Product License are deemed terminated.